The Invincible 9/11 is committed to ensuring your satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be provided. By using our platform, you agree to the following terms:
1. General Policy
- Non-Refundable Items: Certain items and services may be non-refundable, including but not limited to membership fees, event tickets, and other services explicitly stated as non-refundable.
- Refund Requests: Refund requests must be submitted within the specified timeframe. Requests submitted outside of this period may not be considered.
2. Membership Fees
- Refund Eligibility: Membership fees are generally non-refundable. If you believe you have a valid reason for requesting a refund, please contact us to discuss your situation.
- Cancellation: You may cancel your membership at any time, but refunds will only be considered if the cancellation request is made within the first 14 days of membership activation.
3. Event Tickets
- Refund Eligibility: Event tickets are subject to the refund policy of the specific event. If an event is canceled or rescheduled, refunds may be provided in accordance with the event organizer’s policies.
- Requesting a Refund: To request a refund for an event ticket, please contact us within 7 days of the event cancellation or rescheduling. Provide proof of purchase and any relevant details.
4. Digital Products and Services
- Non-Refundable: Digital products and services, including downloadable content and online services, are generally non-refundable once delivered or accessed.
- Issues with Access: If you experience issues accessing digital products or services, please contact us for assistance. We may offer a resolution or alternative rather than a refund.
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to admin@theinvincible911.com with your request.
- Provide Details: Include your name, order number, and reason for the refund request.
- Review: We will review your request and respond within 10 business days.
6. Refund Processing
- Processing Time: Approved refunds will be processed to the original payment method within 10 business days.
- Fees: Any transaction fees or processing fees associated with the refund will be deducted from the total refund amount.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
8. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:
Email: admin@theinvincible911.com
Address: Dhaka, Bangladesh
Phone: 01822279144
